June 4, 2020 - Update on COVID-19 - OPEN BY APPOINTMENT ONLY

An Update on COVID-19

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June 4, 2020

We will be open June 15 at select locations for essential and non-essential services by appointment only.

Following current guidelines set by provincial and federal health agencies, we will be reopening select clinics for scheduled appointments. Walk in service is not available. Available appointment hours vary by location, please find details below.

During this challenging time, it is our top priority to balance the need for our important hearing services with the health and safety of our clients, clinic staff and overall community. As we begin to take appointments at our clinics again, keeping our clients and staff safe will continue to be at the forefront of our clinic experience. We have implemented further clinic protocols, including heightened hygiene and sanitary practices, to ensure the safety of our clients and staff.

Open Clinics:
Beaverbrook: Monday-Thurday 9AM-5PM
Byron: Monday-Thurday 9AM-5PM
Sarnia: Monday-Thurday 9AM-4:30PM
Stratford: Monday-Thurday 9AM-5PM
Strathroy: Monday-Thurday 9AM-5PM
Wortley: Monday-Thurday 9AM-5PM
Closed Clinics:



April 2, 2020

Essential services available at select locations by appointment only. No walk-ins.

In compliance with guidelines provided by our Canadian public health authorities in response to the spread of COVID-19, our hearing clinics will now be offering essential services at our Wortley office location only, by appointment only.
190 Wortley Road – Suite 105
London, ON

Our available appointment hours are 9:00 am to 1:00pm. The clinics that remain open have been selected to balance the health and well-being of our clinic teams while continuing to provide the hearing care and support our clients need as best we can.

I have an emergency, can I book an appointment?

Essential appointments only:

  • Emergency repairs or assistance on hearing devices for those reliant on them for communication
  • Hearing assessments prior to immediate ENT surgery

Non-emergency appointments will be rescheduled.


Do not walk-in, emergency services are available by appointment only.


I need batteries, what do I do?

If you need batteries for your hearing aids please reach out to us at 519-439-2977 and we will help you with your battery needs.

Health and safety in our clinics.

We want to assure you that, as a health care provider, we have an elevated level of hygiene and sanitization practices in our clinics and we are also taking further precautions to keep our clients and staff safe.

  • We have increased our already elevated sanitization practices in clinics
  • We are limiting the amount of people in clinics at a time
  • Clinic doors will be locked when possible to limit walk in traffic as a social distancing precaution
  • Clinic practices have been adapted to enable social distancing
  • Team members who are unwell or have flu-like symptoms are in 14-day self isolation

Please use these best practices if you are in one of our clinics for an emergency appointment:

Protecting yourself

  • Use other methods of greeting than handshakes
  • Wash your hands with soap and warm water for at least 20 seconds
  • Avoid touching your face
  • Cough/sneeze into your elbow instead of your hands

Protecting others

  • Follow the advice of public health authorities on social distancing
  • Stay home if you are feeling unwell or have flu-like symptoms, except to get medical care
  • Clean and disinfect surfaces that are regularly touched

Clients who have traveled recently.

If you have travelled outside of Canada in the last 14 days, please follow Public Health directions for 14-day self-quarantine prior to your appointment.

We apologize for the inconvenience.

We understand the increased concerns of the COVID-19 virus, and we want to let you know that the well being and safety of our clients and employees is our top priority. We continue to follow all provincial and federal health agency directions and adjust our operations accordingly.

Please check our website regularly for the most current information and clinic availability.

If you have any questions or concerns regarding an upcoming appointment, please contact us.